Last Updated: June 11, 2026
Thank you for choosing Property Doctor (accessible via www.propertydoctor.ai). We strive to provide premium, highly detailed digital property health checkup and guidance reports—such as our comprehensive Honeycomb in Concrete – Ceiling Report.
Because our products are delivered digitally over the internet, we maintain a clear policy regarding cancellations and refunds to ensure a transparent transaction process through our payment partner, Razorpay.
1. Digital Product Delivery Nature
- All “Know Your Issues & Repairs” packages, premium guidance documents, structural defect reports, and tool/material estimation guides purchased on this platform are instant or scheduled digital downloads.
- Once the transaction is successfully completed, the digital report is generated and sent via email or a secure download link.
- Once a digital asset or report is electronically dispatched, downloaded, or shared with the client, it cannot be physically “returned” or “re-possessed” by Us.
2. Refund Eligibility
- Non-Refundable Policy: Due to the intangible, reproducible nature of digital information, all sales of completed digital reports are final. No refunds, partial refunds, or chargebacks will be issued once the report has been electronically delivered or access has been granted.
- Duplicate Technical Orders: If you accidentally purchased the exact same report twice within a 24-hour window due to a technical glitch, please contact our support team immediately. Upon verifying the duplicate transaction log, we will refund the second transaction in full.
3. Cancellation Policy
- Before Delivery: If a service requires a custom turnaround time or manual property details review, and you change your mind before the digital report has been processed or dispatched, you may request a cancellation within [e.g., 2 hours] of your order.
- After Delivery: Orders cannot be canceled, modified, or exchanged once the digital file has been sent to your registered email address or phone number.
4. Refund Processing Time (For Eligible Duplicate/Canceled Orders)
Where a refund is approved by our compliance team (such as technical double-deductions), the following terms apply:
- Source Refund: The money will be automatically credited back to your original payment source (Credit/Debit Card, Net Banking, UPI, or Wallet) used during the checkout process on Razorpay.
- Timeline: Razorpay typical processing times dictate that approved refunds take 5 to 7 working days to reflect in your bank account or card statement.
5. Contact & Dispute Resolution
If you face a technical error where your payment went through via Razorpay but you did not receive a download link or email containing the report, please contact us immediately so we can manually dispatch your digital file:
- Legal Entity Name: [Insert Company Name]
- Customer Support Email: [Insert Support Email, e.g., support@propertydoctor.ai]
- Contact Support Phone: [Insert Contact Phone Number]
- Corporate Address: [Insert Complete Physical Address matching your Razorpay KYC documents]