Last Updated: June 11, 2026

At Property Doctor (accessible via www.propertydoctor.ai), we prioritize the privacy of our visitors and clients. This Privacy Policy document outlines the types of personal and property-related information we collect, how it is recorded, and how we use it to provide our Premium Guidance Reports and digital services.

By using our website and purchasing our reports, you hereby consent to our Privacy Policy and agree to its terms.

1. Information We Collect

To provide accurate digital structural guidance and process your transactions securely, we may collect the following information:

• Personal Identification Information: Name, email address, phone number, and billing address.
• Property & Technical Data: Property address, details regarding structural concerns (e.g., location of honeycomb in concrete, photographs/videos of the affected areas, or inspection notes).
• Log Files & Device Data: IP addresses, browser type, Internet Service Provider (ISP), date/time stamps, and referring/exit pages to help analyze website performance.

2. How We Use Your Information

We use the collected data to efficiently run our platform and deliver specialized digital guidance:

• To Generate & Deliver Services: To compile, customize, and digitally email your Premium Property Health Checkup Reports (such as the Honeycomb in Concrete – Ceiling Report).
• Customer Support: To contact you via email or phone regarding payment statuses, updates on your reports, or to follow up on your technical queries.
• Improvement: To optimize our website user experience, diagnostic videos, and content quality.

3. Payment Gateway & Financial Data Security

• No Financial Storage: Property Doctor does not collect, capture, or store your sensitive financial information, such as credit card numbers, debit card details, CVV codes, UPI IDs, or net banking passwords.
• Third-Party Processing: All payments are processed through our authorized, secure payment gateway partner, Razorpay.
• Gateway Compliance: Razorpay uses industry-standard encryption protocols (such as PCI-DSS) to ensure that your financial transactions remain completely private and secure.

4. Third-Party Links & Information Reliance

Our website or digital reports may contain links to videos, external tools, or partner services. This Privacy Policy applies solely to www.propertydoctor.ai. We do not control and are not responsible for the privacy practices or contents of any third-party websites. Furthermore, our content is designed for educational purposes; any subsequent real-world engagement with structural repair contractors or engineering materials remains at your own independent discretion.

5. Data Security & Retention

We implement appropriate security practices to protect your property data and personal details from unauthorized access, alteration, or disclosure. We will retain your personal and property information only for as long as necessary to fulfill the delivery of your digital report, comply with tax laws, or resolve potential customer service queries.

6. Contact Us for Data Queries

If you have additional questions, wish to access the data we have on file, or request the deletion of your personal information, please do not hesitate to contact us:

• Legal Entity Name: Dr. Propheal
• Website URL: www.propertydoctor.ai
• Support Email: info@propertydoctor.ai
• Contact Phone: +91 85848 55470
• Registered Address: 30D, Jawaharlal Nehru Road 3rd Floor Kolkata – 700016